1. OVERVIEW
This document sets out the terms and conditions for use (the ‘Terms’) of this website and the services
made available to you by us through this website and by us (the ‘Services’). These Terms apply to SMC’s
website and Services in the United Kingdom and cover your use of our website and Services.
You must ensure you carefully read and agree to these Terms prior to accessing and using this website
and/or our Services. By using our website or Services, you acknowledge and accept these Terms and you
agree to comply with them. If you do not agree to these terms, you will not be able to access or use our
Services. These Terms supersede any prior agreements or arrangements about our website and/or Services
as may have been previously agreed between you and SMC.
You can download a copy of these Terms here: https://sortmycar.co.uk/terms.html.
2. ABOUT US
Sort My Car Limited (‘SMC)’, and referred to as ‘we’, "’us’ or ‘our’ in these Terms), is a private
limited company registered under the laws of Scotland, with registration number SC780659 and with
registered offices at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
3. OUR CONTRACT WITH YOU
By accessing or using our Services, you agree to be bound by these terms and conditions, which
constitute a binding legal agreement between you and SMC. This contract is formed when you first
access or use our services, or when you accept these Terms, whichever occurs first.
4. CONTACT DETAILS
If you have any questions or would like to contact us, then please email us at hello@sortmycar.co.uk
5. USE OF YOUR DATA
We are committed to protecting your privacy and the security of your personal data. Our use of your
personal information is governed by our Privacy Policy, which is incorporated into these Terms by
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reference. We will only use your personal information as set out in our in our Privacy Policy, which is
available here: https://sortmycar.co.uk/privacy.html.
6. ACCESS TO AND USE OF THE WEBSITE AND SERVICES
6.1 Booking our Services
To access our Services, you will need to complete the booking process. To complete the booking process,
you will need to provide all of the required information, including but not limited to your personal details,
your payment details, your Vehicle registration and details, preferred pick-up and drop-off times, and
relevant locations.
You agree to provide accurate and complete information during the booking process
and to keep your booking information up-to-date. You are responsible for maintaining the confidentiality
of your booking credentials and for all activities that occur under your booking.
6.2 Booking Confirmation
We will communicate any confirmation of your booking through email and/or text message to the email
address and/or phone number that you provide at the point of booking.
Your booking will not be considered to be valid and registered until you have received this email and/or
text message. We are not liable for any services or arrangements made based on unconfirmed bookings. If
you do not receive a confirmation email and/or text message, then please contact us at hello@sortmycar.co.uk.
Please review the confirmation carefully and contact us immediately if any information is incorrect at
hello@sortmycar.co.uk.
6.3 Conditions for Registering for our Services
This website and our Services are only intended to be directed to and used by people aged 18 or over. If
you are not aged 18 or over, we can reasonably refuse you access to or use of our Services.
This website and our Services are only intended to be directed to people residing in the United Kingdom
and vehicles registered in the United Kingdom. Our Services currently only extend to Edinburgh.
If your pick-up location, drop-off location, and/or your Vehicle are not located in Edinburgh, we
cannot guarantee that the use of our Services will be available to you.
Our Services will only be available to you when you submit details of your vehicle and we confirm that
your vehicle falls within the specified list of vehicles we provide here: is compliant with our
specification, including that it is a vehicle for personal use and has not been modified in any material way, excluding
certain cosmetic modifications, including but not limited to colour wraps (the “Vehicle”).
6.4 Booking Security
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You are responsible for maintaining the confidentiality of your booking credentials. You agree not to
disclose your booking credentials or details to any third party. You are fully responsible for all activities
that occur in relation to any booking, and you agree to notify us immediately of any unauthorized use of
your booking credentials or details or any other breach of security. We will not be liable for any loss or
damage arising from your failure to protect your booking credentials.
6.5 Interrupted Access and Technical Issues
While we strive to ensure that our website and Services are available at all times, we do not guarantee
continuous, uninterrupted, or secure access to our website and Services. The operation of our website and
Services may be subject to interference from numerous factors outside our control, including, but not
limited to, network and system outages, scheduled maintenance, or any other unforeseen technical issues.
We are not liable for any delays or losses of any kind that occur as a result of technical issues outside of
our control.
6.6 Restricting Access and Terminating Your Booking
We reserve the right to suspend or terminate your booking at any time, with or without notice, if we
believe that you have violated these Terms, engaged in fraudulent or illegal activities, or for any other
reason at our sole discretion. Upon termination of your booking, your right to use our website and
Services will immediately cease, and any data associated with your booking may be deleted or made
inaccessible.
6.7 Multiple Bookings
You may not create multiple bookings for the purpose of circumventing any restrictions or limitations
imposed on you or your booking in respect of our Services, or for any other deceptive or malicious
purpose. We reserve the right to merge or terminate duplicate booking at our sole discretion.
6.8 Booking Cancellation
You may cancel your booking at any time through our website. Upon cancelling your booking, you will
no longer have access to your booking, and we may delete any associated data subject to our Privacy
Policy. We will not be liable to you or any third party for any cancellation of your booking or deletion of
your data. To use our Services after cancelling your booking, you will need to register a new booking.
6.9 Data Protection
By booking with us, you consent to the collection, use, and disclosure of your personal information as
described in our Privacy Policy. We will only use your personal information as set out in our Privacy
Policy, as available here: https://sortmycar.co.uk/privacy.html.
7. CANCELLATION AND RIGHT OF REFUSAL
7.1 Refusing and Rejecting Bookings
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SMC, its affiliates, directors, officers, employees, contractors, workers, agents, and/or subcontractors
reserves the right to refuse or reject any booking or booking request, cancellation request, request for
amendment, or any other request submitted to it in connection with its Services for any reason it deems
this action to be necessary. The acceptance of any such request will be communicated to you through our
website and/or by email and/or text.
SMC, its affiliates, directors, officers, employees, contractors, workers, agents, and/or subcontractors
reserves the right to refuse or reject to complete any booking submitted to it in connection with its
Services where it determines that you have not complied with these Terms. We shall promptly notify you
of any such refusal and, if appropriate, charge you in accordance with our refund policy, as set out in
section 10.3 and, if appropriate, refund you in accordance with section 10.5.
7.2 Cancellation
SMC, its affiliates, directors, officers, employees, contractors, workers, agents, and/or subcontractors
reserves the right to cancel any booking request submitted to it in connection with its Services for any
reason it, in its sole discretion, deems this action to be necessary, including but not limited to where it
determines that you have failed to comply with these Terms. We shall promptly notify you of any such
cancellation and, if appropriate, refund you in accordance with our refund policy, as set out in section
10.5 and, if appropriate, charge you in accordance with section 10.3 for any part of the Services that
were completed.
8. YOUR OBLIGATIONS
8.1 Accurate Information
You must provide accurate, current, and complete information during the use of our website and/or
Services and ensure that all details are kept up-to-date. This includes, but is not limited to, your contact
information and payment details.
8.2 Security
You are responsible for maintaining the confidentiality of your information, including your booking pin and reference . You must notify us immediately of any unauthorized use of your booking credentials or
any other breach of security. We will not be liable for any loss or damage arising from your failure to
protect your booking information.
8.3 Compliance
You agree to use our Services in compliance with all applicable local, national, and international laws and
regulations. You must not use our services for any illegal or unauthorized purpose.
8.4 Prohibited Activities
You agree not to engage in the following activities:
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(i) using our Services to harm, threaten, or otherwise harass another person, organisation, or entity;
(ii) attempting to interfere with the proper functioning of our Services, including but not limited to by
hacking, reverse engineering, or introducing viruses or other malicious code, or;
(iii) using automated systems, including robots, spiders, or similar technologies, to access our services
without our express written permission.
8.5 Intellectual Property
You acknowledge and agree that all content and materials available on our platform are protected by
intellectual property rights, including copyrights, trademarks, and other proprietary rights. You must not
reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content
from our platform without our prior written consent, except as expressly permitted by law.
8.6 Payment Obligations
You agree to pay all fees and charges associated with your use of our services in a timely manner, in
accordance with our pricing and payment terms. Failure to pay may result in the suspension or
termination of your access to our Services. This includes any additional fees and costs as may be charged
to you, as set out in section 10.
8.7 Reporting Issues
You are responsible for reporting any issues or concerns related to our Services promptly. This includes
reporting any bugs, errors, or other problems that you encounter while using our services.
8.8 Owner of the Vehicle and Registration Requirements
You acknowledge and agree that you are the legal owner of the Vehicle, or have been duly authorised by
the legal owner of the Vehicle, to use it in connection with the Services.
You acknowledge and agree that the Vehicle has been registered with the Driver and Vehicle Licensing
Agency (DVLA) in the United Kingdom and complies with all relevant and appropriate registration
requirements.
You agree that the Vehicle is registered in your name, or the name of your business or entity, or you have
been duly authorised by the person, business or entity which the Vehicle is registered to, to use it in
connection with the Services.
You agree to provide accurate and up-to-date information regarding the registration of the Vehicle. This
includes ensuring that the Vehicle registration details provided to us are correct and match the
information on the vehicle registration certificate (V5C) or equivalent document.
8.9 Roadworthiness
8.9.1 Roadworthy
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You must ensure that your Vehicle is safe to drive and roadworthy at the time of the commencement of
the Services.
8.9.2 Insure Your Vehicle
You must ensure that your Vehicle is adequately insured with third-party vehicle insurance for the
duration of your use of our Services. This includes maintaining valid and up-to-date insurance coverage
that meets the minimum legal requirements in the United Kingdom.
You agree to provide proof of insurance for your Vehicle upon request This may include providing documentation such as an insurance certificate or policy details to
verify that the Vehicle is properly insured.
8.9.3 Road Tax and Compliance with Legal Requirements
You must ensure that your Vehicle has valid road tax or vehicle excise duty (VED) paid for the duration
of your use of our services. This includes obtaining and displaying the necessary tax disc or digital permit
in accordance with the applicable laws and regulations.
You must ensure that your Vehicle complies with any other legal, regulatory or other requirement as may
be applicable at the time of the commencement and for the duration of the Services.
8.10 You Agree to Accept the Video of Your Vehicle as Submitted
8.10.1 Inspection Video Documentation and Pre-Existing Marks and Damage
You acknowledge and agree that we may take video footage of the exterior and interior of the Vehicle at
the time of pick-up for documentation, insurance and liability purposes. This video footage will serve as
conclusive evidence of the condition of the Vehicle at that point in time.
You further acknowledge and agree that any marks, scratches, dents, or other damage visible on the
Vehicle at the time of pick-up, as documented in the video footage, are considered pre-existing and were
present before the commencement of your use of our Services.
You agree that the condition of the Vehicle at the time of pick-up, as documented in the video footage,
accurately reflects its condition. You accept the Vehicle in its current state, including any pre-existing
marks or damage. You acknowledge that we will have no liability in respect of any such pre-existing
marks, scratches, dents, or other damage visible on the Vehicle, as documented in the video footage.
8.10.2 Post-Inspection Video Documentation
You acknowledge and agree that we may take video footage of the exterior and interior of the Vehicle at
the time of drop-off for documentation, insurance and liability purposes. This video footage will serve as
conclusive evidence of the condition of the Vehicle at that point in time.
You agree that the condition of the Vehicle at the time of drop-off, as documented in the video footage,
accurately reflects its condition. You accept the Vehicle in its current state, including any pre-existing
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marks or damage. You acknowledge that we will have no liability in respect of any such pre-existing
marks, scratches, dents, or other damage visible on the Vehicle, as documented in the video footage.
8.10.2 Reporting New Damage
If you notice any new damage to the Vehicle during your use of our services, you must report it to us
immediately. Failure to report new damage may result in liability for any repairs or costs incurred as a
result of the damage.
8.11 Remove Personal Belongings
You are responsible for removing any personal belongings from the Vehicle before the commencement of
the Services. We reserve the right to refuse to refuse to complete any booking or the
Services if you do not remove your personal belongings from the Vehicle before the commencement of
the Services.
You acknowledge and agree that we may take video footage of the interior of the Vehicle at the time of
pick-up for documentation, insurance and liability purposes. This video footage will serve as conclusive
evidence of the items remaining in the Vehicle at that point in time and the condition of any such items.
You agree that the condition of any items left in the Vehicle at the time of pickup, as documented in the
video footage, accurately reflects its condition. You accept the Vehicle in its current state, including any
pre-existing marks or damage.
To the greatest extent permitted by law, we will have no liability in respect of any items that are not
documented in the video, the loss or theft of any items documented in the video, pre-existing damage to
the items documented in the video, or any other damage that may be incurred.
8.12 Sufficiently Fuel and/or Charge Your Vehicle
You are responsible for ensuring that your Vehicle has sufficient fuel or electric charge for the duration of
your use of our Services. This includes delivery of the Vehicle to and/or from the specified destination or
as otherwise communicated to you by us.
8.13 Ensure Proper Access, Parking and Instructions for Parking
You are responsible for ensuring your Vehicle is accessible and available for us to collect. If your Vehicle
is not accessible and available for us to collect, we will refuse to complete your booking under our
Services and you will be charged a Refusal Fee in accordance with section 10.3.
You are responsible for providing a detailed description of the pick-up and drop-off location for our
purposes. If you do not provide us with a sufficiently detailed description, or the parking facilities
described are unavailable or inaccessible at the time of drop-off, we will deliver your Vehicle to a
different location. We will provide you with confirmation of this location and an appropriate address
via email at the address you have provided.
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You are responsible for ensuring there are adequate and proper parking facilities available at your
desired drop-off location. The parking facilities must be: (i) legal, including but not limited to compliant
with permit areas, local laws, regulations, restrictions as may apply from time to time, and adhere to
parking signage, time limits, designated parking areas; (ii) appropriate for the Vehicle, including but not
limited to sufficiently sized and designated for the Vehicle, and; (iii) otherwise completely accessible to
us. If the parking facilities do not comply with any of these criteria, we will deliver your Vehicle to a
different location. We will provide you with confirmation of this location and an appropriate address
via email at the address you have provided
You acknowledge that there may be certain areas where parking is prohibited or restricted, such as
designated no-parking zones, loading zones, or emergency lanes. We will not deliver your Vehicle to any
of these areas. If you instruct us to do so, we will deliver your Vehicle to a different location. We will
provide you with confirmation of this location and an appropriate address via email
at the address you have provided.
You agree that any costs, fines, penalties, or damages incurred as a result of improper parking, including
but not limited to parking violations, towing fees, and impoundment charges, will be your sole
responsibility where you have instructed us to deliver you Vehicle to the location at which the improper
parking occurred. We will not be liable for any consequences arising from your failure to park the vehicle
properly.
8.14 Delay
We do not guarantee that our Services will not be subject to delays and we will not be liable for any
missed appointments as a result of any delays. You agree that we are not responsible for any delays to the
Services and are not responsible or liable for any missed appointments or time slots in connection with
the Services, including, but not limited to, missed appointments, missed pick-up and drop-off times. We
will take reasonable measures to inform you if there will be a delay in respect of any aspect of our
Services.
9. YOUR LIABILITY AND INDEMNITY
To the fullest extent permitted by law, you are liable for any damage(s) suffered by us as a result of your
violation of these Terms, your misuse of our website and/or Services or your violation of any laws or
third party rights. You are liable for all activities conducted through your booking and use of our Services
unless such activities are not authorised by you and you are not otherwise negligent.
To the fullest extent permitted by law, you agree to indemnify, defend (at our option) and hold us and our
respective officers, directors, and employees harmless from and against all claims, liabilities, expenses,
damages, penalties, fines, contributions and taxes arising out of or related to a breach of these Terms,
breach of applicable law or third party claims directly or indirectly related to your use of our Services
generally. In such event, you shall provide us with such cooperation as is reasonably requested by us.
10. CHARGES, PAYMENT AND REFUNDS
10.1 Charges for our Services
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If you make a booking for our Services through our website, then you agree to pay any relevant charges
and fees set out at the point of payment and at any later point, if applicable.
The price of our Services (the ‘Fee’) will be detailed on our website at the point of booking.
You may incur supplemental or additional; if so, we will notify you before we charge for any such fees.
The Fee and any other supplemental or additional charges will include any applicable taxes, including
VAT, unless specifically stated otherwise. You agree to pay any such taxes.
10.2 How to Pay
You can pay for the Services through debit card or credit card. We accept all major debit card and
credit card providers. You must provide us with details of your debit card or credit card before we will
accept any booking request (the ‘payment method on file’, and we will retain this information in
accordance with our Privacy Policy, available here: https://sortmycar.co.uk/privacy.html.
The Fees and any supplemental or additional charges are due and payable immediately on booking and
at the point of payment. We will charge your payment method on file in advance of the Service being
provided. If we are unable to charge the payment method on file, then we will be unable to complete the
booking and provide the Service until we are able to take payment. Once we have taken payment, we will
send a receipt to the email address provided when booking.
All supplemental or additional charges are due and payable as soon as they arise. We will charge your
payment method on file within the time period specified for each charge below. If we are unable to
charge the payment method on file, then we will not provide the Services. Once we have taken payment, we will send a
receipt to the email address provided when booking.
10.3 Additional Charges
Where possible, we will provide receipts as evidence of any additional charges incurred by us on your
behalf. If a receipt is not available in connection with the charge, you are still under an obligation to pay
us the charge.
We will submit any such receipts to you via email at your request. If you wish to make a request for any
such receipts then please contact us at hello@sortmycar.co.uk
10.3.1 Fuel and Electric Charge
If your Vehicle is received with less than the required amount of fuel or electric charge for the duration of
our Services, we reserve the right to refuse your booking.
In the event that we accept your booking, despite insufficient fuel or electric charge, we will refuel or
recharge the Vehicle on your behalf. You will be charged a fee for this service (the “Refuelling Fee”),
which includes the cost of the fuel or electric charge plus an additional service fee to account for the
additional time spent refuelling or recharging your Vehicle.
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The Refuelling Fee, including any service fees associated with arranging the refuelling or recharging,
will be charged to your payment method on file. You will be notified of these charges via email or
through your booking dashboard. Your payment method on file will be charged after 5 days of us
providing notice of this fee subject to any dispute by you. You may dispute the fee by contacting us at
hello@sortmycar.co.uk
10.3.2 Parking
If we are required to pay for parking on your behalf, we will cover a maximum parking duration of two
hours. The parking fees incurred for this duration will be charged to you, regardless of the actual time the
Vehicle is parked.
The parking fees, including any service fees associated with arranging the parking, will be charged to
your payment method on file. You will be notified of these charges via email.
Your payment method on file will be charged after 5 of us providing notice of this
fee subject to any dispute by you. You may dispute the fee by contacting us at hello@sortmycar.co.uk.
10.3.3 Toll Booths
If we are required to pay for toll booths on your behalf, we will do so and charge you the full amount of
the toll fees.
The toll booth fees, including any service fees associated with arranging the parking, will be charged to
your payment method on file. You will be notified of these charges via email or through your booking
dashboard. Your payment method on file will be charged after 5 of us providing notice of this
fee subject to any dispute by you. You may dispute the fee by contacting us at hello@sortmycar.co.uk.
10.3.4 Where We Have Exercised our Right of Refusal
If we exercise our right of refusal due to your breach of these Terms, we may charge you a fee to account
for our time (the “Refusal Fee”). The Refusal Fee will be 50% of the Fee. You will be
notified of these charges via email. Your payment method on file
will be charged after 5 of us providing notice of this fee subject to any dispute by you. You
may dispute the fee by contacting us at hello@sortmycar.co.uk.
10.4 Charges for Cancellation and Amending Your Booking
If you need to cancel your booking under the Services more than 24 hours in advance of the date and
time that the booking has been scheduled for, then we will refund you the full Fee amount in accordance
with the terms set out at section 10.5.
If you need to cancel your booking under the Services within 24 hours of the Pick-Up Time, then you
may be charged a cancellation fee (the ‘Cancellation Fee’). The Cancellation Fee will be
50% of the Fee. The Cancellation Fee will be inclusive of any applicable taxes unless specifically
stated otherwise. The Cancellation Fee will be charged at the point of cancellation. Your payment method
on file will be charged automatically.
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If you need to amend your booking details, including but not limited to time, date, pick-up location and
drop-off location, then you may be charged an additional fee. This fee will be disclosed to you at the point
of amendment. This fee will be inclusive of any applicable taxes unless specifically stated otherwise.
Your payment method on file will be charged automatically
in accordance with the terms set out at section 10.1.
10.5 Refund
10.5.1 Eligibility
Refunds for the Services will be considered under the following conditions:
(i) if the Service has not been delivered or accessed by the user, subject to section 7.2;
(ii) if there is a significant defect or issue with the Service that cannot be resolved within a reasonable
timeframe, and;
(iii) if the user cancels the Service within the specified cooling-off period, where applicable. You have the
right to cancel your booking and contract for our Services within 14 days without giving any reason,
subject to section 10.5.5. The cancellation period will expire after 14 days from the day of the conclusion
of the booking and contract for our Services.
10.5.2 How to Request a Refund
To request a refund, you must notify us in writing by email at hello@sortmycar.co.uk or through our contact form on our
website. Please include the following information in your request:
(i) your name and contact details;
(ii) the date of purchase, and;
(iii) a detailed description of the issue or reason for the refund request.
10.5.3 Processing Refunds
Once we receive your refund request, we will review it and notify you of the approval or rejection of your
refund. If your refund is approved, we will process it within 14 days. The refund will be made using the
same means of payment as you used for the initial transaction unless you have expressly agreed
otherwise.
10.5.4 Partial Refunds and Non-Refundable Services
Irrespective of the above, and in certain situations, only partial refunds may be granted, such as: (i) if the
Service has been partially delivered, or; (ii) if you has benefited from the service to a significant extent
before the issue was reported.
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Again, irrespective of the above, Certain services may be non-refundable, including, but not limited to:
(i) where the Services have been fully delivered or accessed by you;
(ii) where the Services, due to their nature, cannot be returned or are irrevocable once performed.
10.5.5 Exception
Please note, this refund policy does not affect your statutory rights. If you have any questions
about our refund policy, please contact us at hello@sortmycar.co.uk
11. LIMITATION OF LIABILITY
Please pay particular attention to this provision.
11.1 Limitation of Our Liability
Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by
negligence; (ii) fraud or fraudulent misrepresentation; (iii) any other liability that cannot be limited or
excluded by law.
Subject to the above, SMC, its affiliates, directors, officers, employees, contractors, workers, agents,
and/or subcontractors will not be liable under or in relation to these Terms, including but not limited to,
liability in contract, tort or delict (including negligence, misrepresentation), breach of statutory duty,
restitution or otherwise for any of the following arising out of or in connection with the use of our website
and/or Services: (i) any loss of profits, sales, data, business, or revenue; (ii) loss or corruption of data,
information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of
agreements or contracts; (vi) loss of or damage to goodwill; and (vii) any indirect or consequential loss.
To the maximum extent permitted by applicable law, SMC, its affiliates, directors, officers, employees,
contractors, workers, agents, and/or subcontractors will not be liable: (i) in relation to any booking that is
not accepted or is otherwise cancelled or refused; (ii) damages or losses arising from your use of our
website and/or the Services; (iii) damages or losses relating to personal items left inside the Vehicle; (iii)
fines, tickets or any other charge imposed by law as a result of the use of our Services; (iv) refuelling your
Vehicle with the wrong type of fuel; and (v) any costs or consequences resulting from delays in the
provision of our Services.
To the maximum extent permitted by applicable law, SMC, its affiliates, directors, officers, employees,
contractors, workers, agents, and/or subcontractors shall not be liable for any direct, indirect, incidental,
special, consequential, or exemplary damages, including but not limited to damages for loss of profits,
goodwill, use, data, or other intangible losses, resulting from: (i) the use or the inability to use our
services; (ii) any interruption or cessation of transmission to or from our services; (iii) any bugs, viruses,
trojan horses, or the like which may be transmitted to or through our services by any third party, and; (iv)
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any
content posted, emailed, transmitted, or otherwise made available through our Services.
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11.2 Aggregate Liability
In any circumstance, our aggregate liability to you in respect of any claims arising out of or in
connection with the provision of our services, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall not exceed the greater of:
The total amount paid by you to us for the use of our Services during the 12 months preceding
the date on which the claim arose.
£100.00
12. GENERAL
12.1 Changes to These Terms
We may amend these Terms from time to time. Please check these Terms each time you wish to access
our website and/or Services to ensure you understand the Terms that apply at that time. These terms were
most recently updated on 20/06/2025. If you do not agree to any such changes, then you may not be able
to access or use the website and/or Services.
12.2 This Agreement
These Terms replace all previous agreements relating to your access and use of our website and/or
Services. If there is a conflict between these Terms and any previous agreement relating to your use of the
website and/or Services, these Terms shall prevail.
You may be required to accept additional terms to access or use the website and/or Services. If there is a
conflict between these Terms and those additional terms, the latter will have precedence unless otherwise
specified.
12.3 Severability
The invalidity of any provision in these Terms does not affect the validity and enforceability of the rest of
these Terms.
12.4 Force Majure
If we are prevented, hindered, or delayed from performing any of our obligations to you due to an event
that is outside of our control, including but not limited to: (i) natural disasters; (ii) fires, explosions, power
outages; (iii) acts of God; (iv) war, acts of terrorism, civil unrest; (v) strikes, lockouts, labour disputes;
(vi) epidemics, pandemics, quarantine restrictions; (vii) governmental actions, regulations, legal or
governmental orders; (viii) failure of public utilities or transportation systems, or; (ix) any other event that
is beyond our reasonable control, then we shall be excused from the performance of such obligations for
the duration of the event. During this time, we will take all reasonable steps to mitigate the impact of the
event on our performance.
We shall not be liable for any failure or delay in performing our obligations to you to the extent that such
failure or delay is caused by any such event that is outside of our control. This includes any direct,
indirect, incidental, special, or consequential damages arising from such failure or delay.
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12.5 Assignment and We May Transfer This Agreement to Someone Else
We may assign, subcontract or otherwise transfer our rights and obligations under these terms to another
organisation. We will always tell you in writing if this happens and we will ensure that the transfer will
not affect your rights under the contract.
You may not assign, subcontract or otherwise transfer these Terms or any of our rights and obligations, in
whole and in part, under these Terms unless we have previously agreed to this in writing.
12.6 You Must Keep Your Booking Details Safe
If you register with us, then you will be required to provide personal data and information as part of our
security procedures. You must treat such information as confidential and you must not disclose it to any
third party.
If you know or suspect that anyone other than you knows your user identification code or password, you
must notify us as soon as possible at hello@sortmycar.co.uk.
13. DO NOT RELY ON INFORMATION MADE AVAILABLE TO YOU ON THIS WEBSITE
Although we make reasonable efforts to update the information on our website and Services, we make no
representations, warranties or guarantees, whether express or implied, that the content on our site is
accurate, complete or up to date.
14. PROBLEM WITH THE WEBSITE AND/OR SERVICES, COMPLAINTS AND DISPUTES
14.1 Problems
If you experience any problems with the website or Services, or if you have a complaint, then please
contact us at hello@sortmycar.co.uk.
14.2 Complaints
If you have a complaint, then please contact us at hello@sortmycar.co.uk.
14.3 Disputes
In the event of a dispute, we would appreciate the chance to deal with your concerns in the first instance,
so please contact us at hello@sortmycar.co.uk.
In the event that we cannot resolve the dispute, we will work with you to discuss a way forward to resolve
the dispute, which may include mediation. SMC’s right to refer the dispute to a court is expressly
reserved.
15. GOVERNING LAW AND JURISDICTON
These Terms shall be exclusively governed by and construed in accordance with the laws of Scotland.
