How it works
Everything you need to know
How the service works from booking to hand-back - and answers to the questions we hear most.
We collect from you
Your driver arrives at your home or workplace and safely takes your vehicle to the place you need it.
We bring it back
If you booked a return journey we'll deliver your vehicle straight back to you - wherever suits.
Simple from start to finish
How it works
Three easy steps. You stay home; we do the driving.
Book online
Tell us where your car is and where it needs to go. Pick a date that works for you.
We collect it
An insured, vetted driver collects your car. Track them from your phone the whole way.
We return it
After the garage is finished, we bring your car home and hand back the keys.
Frequently asked questions
Good question. Here's the answer.
Are you a garage or repair service?
No - SortMyCar is a collection and delivery service for your car only. We are not mechanics and we're not responsible for repairs on your car.
What about your drivers? Are they insured?
Our drivers are fully comprehensively insured to drive any vehicle. Every driver:
Has a full, clean UK driving licence with at least 5 years' experience.
Is fully vetted and has passed a police disclosure check.
Is trained to SortMyCar driving standards and familiar with different car controls.
Wears a uniform, carries photo ID, and uses covers to protect your car's interior.
Travels to collections by foldable electric bike, and covers the bike before placing it in your car.
We actively recruit ex-forces personnel for our driver positions. We pride ourselves in paying our drivers a real living wage.
How should I prepare my car for collection?
Your car should:
Be free of mechanical faults or damage that prevents it being driven.
Have sufficient fuel for the journey.
Have space for a foldable e-bike (80cm × 80cm × 30cm) in the boot - or on the back seat if the boot is full (for local journeys only)
Be taxed, if applicable.
Our drivers can refuse collection if the car isn't in a safe, drive-able condition - for example a deflated tyre. If the car breaks down through no fault of our driver, a third-party breakdown service will recover and deliver it, with the cost passed back to you.
What are the collection and delivery steps?
Our driver aims to arrive within the 30-minute slot you choose at booking, subject to traffic. You can track their progress using the link we text you on the day.
If your driver is delayed for any reason, we'll phone you - and we can dispatch an emergency driver or arrange an alternative.
Collection and delivery can be made to your chosen locations. Someone must be present at collection to hand over your key, and delivery can be to a different location if you like.
We prefer someone responsible to receive the car and key on delivery. If no one is available, the key can be left at a chosen spot such as a letterbox - though we can't take responsibility for keys deposited this way.
Your driver will park as close as possible to your chosen location and let you know exactly where the car is.
What if I'm not in?
Authorise another person - a neighbour or office receptionist, say - to hand over or receive your keys. Give us their name, and if your car is being collected, share the driver's authorisation code with them so they can verify the driver's ID.
Because you won't be there to verify the car's condition, our photos and video of the car will serve as the record of its condition before departure. We can't be liable for damage that isn't reported at the time of collection.
Do you recommend garages, or pay the garage for work?
We don't recommend garages or book your appointment - make that directly with your garage before booking us.
We don't pay the garage for work on your car. All garage bills must be settled before we can pick your car up, and we're not liable for any work your chosen garage carries out.
What does it cost me?
Our prices are based on zones in each city, calculated so our drivers can make the most economical trips on their e-bikes.
A single trip starts at £29.99, or £59.99 for a return (up to 10 miles each way). For longer trips our system calculates the price by distance and shows it to you before you book.
What if I want to cancel or change my booking?
Cancellations and changes are free of charge up to 48 hours before your booking.
When you book, we send you a secure link by text and email that lets you modify or cancel any time.
First booking?
Use code WELCOME10 at checkout for 10% off your first collection.
Ready to skip the garage run?
Book your collection in a couple of minutes. We'll take it from there.
Book Now